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 Welcome to Balance Street Health Centre.

Our next Staff Training Day is 17th January 2019. The practice will close from 1:30. Dispensary will be closed from 1:30-4:30.

Online Patient Access

You can now...

  • Book appointments
  • Check results
  • Repeat prescriptions
  • View detailed coded record

For more information please click on the link below

Online Patient Access- Information leaflet

 Key Considerations for online access

 Considerations/Approval of Access

The practice will not approve on-line access to detailed coded information if it is deemed that it may cause physical and/or mental harm the patient.


Online Registration Forms

Online Registration- Over 18's

Online Registration- Proxy Consent (Parent/Guardians)


ID Verification

ID verification is required to ensure access is granted to patients/proxy users that have a legitimate reason to access a record. This will prevent access being granted to the wrong person and support the practice to adhere to information security guidelines. There are a number of options for identification verification including:



As is current practice, should there be a request for Online Access, two forms of documentation must be provided as evidence of identity, one of which must contain a photograph. Acceptable documents include passports, photo driving licences and bank statements.



If patients request access to their detailed coded information they will be notified that it may take the practice up to 14 days to review their application and grant access if appropriate. This is a guide only and in some circumstances may take longer.


At any point the practice can revoke Online Access to patients if the functionality is abused.

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