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IMPORTANT INFORMATION: we are hoping the national computer issues have been resolved but at times we are experiencing intermittent issues, please bare with us. We apologise for an inconvenience.

In the departure of Dr Seddon in November 2018 we are having to change the way we work at Balance Street Practice as there is a National shortage of GPs. We have a small pool of regular locum GPs to ensure continuity as best as possible. Our Reception team will be asking the reason for your call, this is to direct you to the best and most appropriate care. We kindly ask patients to bear with us as this difficult time.

Many Thanks from the Partners & Staff at Balance Street Practice.

Our next Staff Training Day is 24th September 2019. The practice will close from 1:30. Dispensary will be closed from 1:30-4:30.

**NEW** Our practice is involved with a new Living Well program - please check back soon for more information under "clinics & services"

Friends & Family Test Results

We asked our Patients the question:

"How likely are you to recommend our services to friends and family if they needed similar care or treatment?"

92% Extremely likely, 6% Likely, 2% Unlikely

Feedback comments:

  • I have always got an appointment to see a Dr on the same day. The waiting area is large and information is well displayed and directions are excellent. The dispensary is very convenient, efficient with friendly staff.

  • Balance Street Surgery, Uttoxeter. Doctors, staff and pharmacy are always most helpful, have full confidence in them.

  • Balance Street Surgery, Uttoxeter. Always helpful and can always get “same day” appointment.

  • Always find receptionists polite and friendly, nurses are the same and Drs can’t fault. Balance Street Practice is an asset to the town.

  • Nothing its fine as it is. It’s well run and the doctors and staff are friendly and efficient with same day appointments the norm

  • I can always get an appointment on the same day if I need one. Staffs are helpful and service good.

  • 1. Efficient, 2. Almost always get an appointment to see Dr on the day, 3. Friendly, helpful staff.  

  • Good service- quick response and follow up by GP at all times experienced- well done and thanks

  • Mostly because I can get an appointment on a reasonable time scale.

  • Never any problems getting appointments when required- usually within one or two days (if not the same day) the other areas report 2 or 3 weeks- with difficulty!! Doctors (at least mine!) sympathetic and good “beside” manner- and always willing to talk- and always helpful- as are the nurses and office staff.
  • When my wife needed a prescription from her consultant the staff did everything to make sure that I could pick it up immediately. Thank you.

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