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IMPORTANT INFORMATION: we are hoping the national computer issues have been resolved but at times we are experiencing intermittent issues, please bare with us. We apologise for an inconvenience.

In the departure of Dr Seddon in November 2018 we are having to change the way we work at Balance Street Practice as there is a National shortage of GPs. We have a small pool of regular locum GPs to ensure continuity as best as possible. Our Reception team will be asking the reason for your call, this is to direct you to the best and most appropriate care. We kindly ask patients to bear with us as this difficult time.

Many Thanks from the Partners & Staff at Balance Street Practice.

Our next Staff Training Day is 24th September 2019. The practice will close from 1:30. Dispensary will be closed from 1:30-4:30.

**NEW** Our practice is involved with a new Living Well program - please check back soon for more information under "clinics & services"


calendarAppointments can be made in person or by telephoning the surgery on 01889 562145 between 08:00 and 18:30 Monday to Friday.

You can also book online via the above link. This service is available
24 hours a day and can be accessed through any computer, whether at home or at work. EMIS Access uses the highest internet security measures to ensure all patient information is safe and secure. It is designed to be easy to use, simply log in and you can view, book or cancel appointments. To register for online appointment booking, ask at reception for your unique login ID and pin number.

We can usually offer patients a same day appointment with their own doctor within 24 hours. However, if your doctor is unavailable, you may be offered an appointment with an alternative doctor.

When booking an appointment you may be asked about the kind of problem or symptoms you have. This enables us to offer you the most appropriate help or appointment. All such discussions remain strictly confidential.

Please make one appointment for each member of the family if they need to be seen or discussed.

Extended Access

Following a National Government initiative, from 1st September 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments.

Additionally, a new online digital service will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. Posters will be available in the surgery shortly; please click on this link for further details.

All practices across East Staffordshire are participating in this extended access.

For further information, please contact the surgery reception.

Telephone Advice

Occasionally you may feel that an appointment is not necessary and you could discuss your problem or medication over the telephone. If you wish to speak to your doctor, please contact the surgery and a message will be left with your doctor to contact you. The receptionist may ask for details of your call but this is to assist the doctor and will remain strictly confidential. Telephone: 01889 562145.


There are occasions when patients need to be examined by a doctor that may involve an intimate examination. If you wish to have a chaperone present, please do not hesitate to ask the doctor. It may not be possible for a chaperone to be provided immediately and you may have to return for your examination to be carried out at a mutually convenient time.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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